First off I want to thank everyone for being so patient with this mess, I really do appreciate it.
I am getting really F'N pissed at vBulletin. Not only does support leave you dangling apparently sales does as well!
On December 19 I heard from them regarding the software update, 'working on it'.
Mid to late Jan. I ask for an update and was told 'I'll look in to it tomorrow'
As of today I guess it's still not 'tomorrow'.
All of this is after having to chase them down to begin with.
A week or so ago I decided to look at other options, specifically some of the cloud hosted options offered by vBulletin and Xenforo.
They host their own software on their cloud server, you own the data, database and have autonomy to run your site as you want to.
Software and server updates and upgrades are handle by them behind the scenes so you're always on the newest release.
I sent the same email to both vB and Xenforo, Identical wording except changing the names.
There was a follow up by both, Xenforo withing a day, vB within a couple of days, asking about traffic stats.
Within 18 hours of my reply with the info on our traffic I received an email from Xenforo with an estimate on monthly hosting costs, new license cost and conversion/migration costs.
So far I haven't received a second reply from vB.
Today I sent a brand new sales request to vB with all the info they asked for in the previous discussion. If I don't hear from them within 48 hours I will be asking them for a refund for both the vB5 license and the Paid Install/Upgrade service.
I would like to stay with vB, I am familiar with it, already paid for the license, service and for a custom template for vB5 that replicates CGN's colors and theme.
But we can not wait for them any longer so either they sh!t or get off the damn pot.
