A few questions that I know nobody here can answer:
-Why did they not have redundant hardware in place? No self-respecting computer company doesn't have a plan (and spare hardware) in place to prevent a hardware failure from taking out company operations. "they are trying to expedite replacement parts"... in other words, they only had 1 of whatever broke.
-If the storage disk array is what blew up, and they are "working to restore from backups", does that mean we lose hours, days, weeks, or months of data?
-Which IT guy there is getting canned?
I fully understand that hardware failures happen, I've experienced lots of them myself... but anyone who halfway knows what they're doing, would never experience a catastrophic hardware failure like this. Redundant systems should be in place, where one a hardware bank goes offline, catches fire, or whatever, the system kicks itself over to the redundant hardware and operations continue. Google, Amazon, Facebook, and many others never experience downtime, and I'm pretty sure it isn't because their hardware never fails.
Maybe time for CG to switch hosts?