Firmware being upgrade for alerts to be sent sounds odd. Why didn't they implement monitoring scripts that sends alerts when a drive drops from the raid? Seems they are making bs excuses to what happened. I bet a drive dropped from the raid it never got replace, and now that two drives from the array died the whole system went poof!
That was my thought too, it doesn't sound like an unfortunate series of coincidences, it sounds like they weren't diligent and are now paying the price. Coming up with excuses that are extremely unlikely, but we can't prove it didn't happen, to try to save face and not sound incompetent. Did they not realize that their system was incapable of warning them that a drive failure was detected? Does that mean that, until now, they've never head a drive failure? Heck, my server at work only has 4 disks, and I have to replace a dead one at least once every 2 years. And guess what, I even get an email when one goes bad
I've known Michael the owner of PE/GV for over a decade, he has at one point donated two years of hosting free back when Calguns was small and needed time to grow. He's been a Calgunner for most of the time Calguns has existed and has helped dozens of Calgunners and 2A orgs get web stores and sites off the ground.
Nobody has to come up with excuses, for over ten years I've gotten straight answers whenever I've had a problem.
I don't care how unlikely it is I don't need them to prove jack squat because I've never been given a reason to mistrust Michael or PE/GV.
I have been given many reasons to trust them over the last decade so when I get a call from my friend and owner of the hosting company to tell me 'This is what happened' I believe him that that is what happened.